Returns & Exchanges

At ROOT, we want you to be completely satisfied with your purchase; if you are not, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure that all garments are in their original, unworn condition with all tags still attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging and include the packing slip inside the box to ensure faster processing.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will issue a refund to your original payment method within 5-7 business days.