Frequently Asked Questions
Everything you need to know about shopping at ROOT.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are ROOT products ethically manufactured?
Yes, sustainability and ethics are at our core. We partner exclusively with fair-trade certified factories that ensure safe working conditions and fair wages for all garment workers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.